FAQs

Online Ordering

You can now easily place an order with Moon Moon within Canada!

Please provide accurate address information including city, province/territory, and postal code. Moon Moon offers free 2-7 days standard shipping on all orders over C$150 (excluding taxes), C$10 flat rate on orders less than C$150 for standard shipping within Atlantic Canada (Nova Scotia, New Brunswick, PEI and Newfoundland and Labrador), or $15 flat rate on orders less than C$150 for standard shipping on other provinces or territories within Canada.

 

For HRM area, Moon Moon also provides store pick up or same-day local delivery services. We offer free store pick up for all orders once you pay online (please pick up your products at your earliest convenience due to limited store storage), or free same-day delivery within Halifax downtown area for orders $50 (tax excluded) or above.

 

We do not ship internationally at this moment.

Payment

Moon Moon accepts Visa, Mastercard, American Express, and cash (in-store only). We do not offer any gift cards or e-gift cards at this moment.

Order Review and Canceling

Please review your order especially the shipping and billing address while you are making an order. Once you click the ‘Place Order’ button, your order will be made and you cannot cancel or modify your order at this time.

Sales Tax

The tax rate depends on your shipping destination. Tax will be calculated on the total amount of your order.

Returns & Exchanges

All returned or exchanged items must be accompanied by a sales receipt within 7 days of purchase or within 7 days of receiving the merchandise for all online orders. All items must be on original condition with the original packaging intact. All items on sale are final sale, and cannot be refunded. Customers will be responsible for all shipping expenses due to general returns or exchanges.

 

For products that causing any allergies, we will happy to do the exchange of store credit within the 14 days of purchase in store, or contact us for all online orders within 14 days of purchase.